By: mongoose_dabest
20/08/2008
1:30 pm Yahoo! Profile:
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Well here's to Telecom & they way they treat their customers. Today i found that i had, had a call bar put on my phone as recently I've had hardships and missed a couple of payments over the last 2 months. Not only that people can't call or text me either.
I've been a long time customer & have always been a good payer & eventually paid my bill in full if I have ever gotten behind.
Then I ring their *123 service only to get some shytey person on the other end that proceeds to talk "at" me and not too me as if I am scum.
Why I bother to stay with them I don't know & recently all the people I know have converted to Vodafone & still get to keep their original 027 numbers.
Is Telecom worth it? Seems to me !NO! Should people move on to a company that actually is about the people not the dollar? I think so!!! |
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By: mongoose_dabest
20/08/2008
1:44 pm Yahoo! Profile:
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To add further insult to injury ... not once did they ring me to alert me to the situation nor send me any form of liason/notification.
Now there fairness for you? |
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By: pt_middleton
21/08/2008
1:27 pm Yahoo! Profile:
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| oh come on we all know if bills are not paid what happens,lots of us here who find it hard and have to sit down and work out the money,you should have cell ph repay then no worry, cecilia |
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By: apsmth1965
21/08/2008
3:16 pm Yahoo! Profile:
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umm check this out
http://www.youtube.com/watch?v=AGrKLNnGfZY |
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By: anniemarumaru@xtra.co.nz
21/08/2008
3:26 pm Yahoo! Profile:
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| YES TELECOM HAVE NO COMPASSION FOR PEOPLE GOING THROUGH HARD TIMES EVEN THOUGH EVERYONE KNOWS WE ALL ARE, AND SO LUCKILY FOR US WE HAD A VISIT LAST NIGHT FROM A VODAFONE REPRESENTATIVE DOOR KNOCKING AND WE WILL SOON BE SWITCHING OVA TO VODAFONE WITH THEIR GREAT PACKAGED DEALS WAY BETTER THAN WHAT TELECOM OFFER AND ALOT MORE AFFORDABLE TOO.. AT PRESENT WE ARE ON 6GB+HOMELINE (TOLLBAR) COSTING US ALMOST $100 PER MONTH, NOW WE WILL BE ON 20GB+HOMELINE+UNLIMITED ANYTIME NATIONAL CALLS FOR A TOTAL OF $90 PER MONTH THANKS VODAFONE, YOU CAME BY JUST AT THE RIGHT TIME WHEN WE REALLY NEEDED YOU :) CHEERS!!! P.S DID I SAY THEY ARE WAY FASTER IN BROADBAND CONNECTION!! TOO MUCH ALRIGHT!! |
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By: m.aislabie@xtra.co.nz
23/08/2008
9:44 am Yahoo! Profile:
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| I moved straight back to Telecom the minute that woman Theresa left. |
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By: v123narroc
24/08/2008
12:18 pm Yahoo! Profile:
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anniemarumaru@xtra.co.nz
I was with Telecom for about 6-7 yrs got brassed off with them so changed to Vodafone, Well they no better than telecom, In fact they want the bill paid by the 15th month following and by the 30th you are cut off. At least telecom gives you a bit more latitude.Vodafone Broadband is average, In some places worse than others and never any better than anyone else in other places. Not good down here in Canterbury.
And worse than that they're hard to contact 'you call is important to us you are 300th in the queue' |
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By: skorpz01
24/08/2008
8:19 pm Yahoo! Profile:
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| v123norrac... it seems after looking thru many threads, I hve seen your name pop up quite a few times, and it has been noticible to me, that you have a serious problem with anniemarumaru@xtra.co.nz are you stalking her by any chance or just like to voice your opinion in a total opposite direction as anniemarumaru@xtra.co.nz. .. hmmmmmm? Anyway.... after being with telecom for the past I don't know century maybe, I have found myself changing my plan also, after long consideration and some good selling by vodafone, I have decided to jump ships and join one that has better offers to customers than that of Telecom, who gives me a meesly 6gb per month for my broadband at a price I thought was reasonable but now find that 20gb at a lower price is like winning lottery, however, if vodafone expect their payment on a certain date then why not pay it on that date, like you so seemingly pointed out to anniemarumaru@xtra.co.nz on her thread called "Auckland City Council - hard up for money?" Hmmmm a bit of condradiction going on there for yourself V123norrac huh! |
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By: v123narroc
25/08/2008
5:23 pm Yahoo! Profile:
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skorpz01
I don't disagree with anyone on principle, I disagree because I happen to have a different opinion to theirs.
Are you saying that I don't have right to express my opinion?
No,I do not stalk any one on this message board. And I don't have a problem with Anniemarumanu or anyone else for that matter.
There are others who post more than I do on this message board. |
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By: v123narroc
25/08/2008
5:26 pm Yahoo! Profile:
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skorpz01.
I don't like Telecom either which is why I changed from them I was saying Vodafone no better, What we need is a decent 3rd party telecom provider that gives better service. |
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By: bubble33@xtra.co.nz
26/08/2008
5:52 am Yahoo! Profile:
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Gee wake up! If you dont pay your bills you loose service!
Would you keep giving someone your service if they didnt pay you!
Telecom only doing what any other business does, maybe mongoose you have bad credit rating and are one of those people who are always getting cut off!! |
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By: cul8tr_0n
26/08/2008
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| I was with telecom for years until i finally got peeved with the lousy service.They've had the monopoly for so long they could do what they liked without consequence,hence our third world communications. They are there to make money for the powers that be, not waste it on us.Performance and reputation say volumes about the way a company operates. I voted with my feet and havn't looked back...:-) |
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By: fisherz@xtra.co.nz
26/08/2008
11:07 am Yahoo! Profile:
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| cant beleive someone would complain about being barred for not paying their act, what did you think would happen that a company would let you rack up debt that you obviously cant afford. If you dont pay credit cards they dont keep letting you charge things to it! this is common sense. If you cant handle a phone on a plan then go prepaid! |
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By: frank.peg@xtra.co.nz
26/08/2008
11:32 am Yahoo! Profile:
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Try ringing Telstra and wait 40 minutes to be answered, at least Telecom answer you quicker and know what they are doing!
Grass isnt always greener on the other side! |
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By: whkb1
26/08/2008
11:38 am Yahoo! Profile:
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Telecom is a typical American Run Corporation with no social conscience like most capitalist pigs. When you
require service, they let you wait on the phone for 30
minutes (experienced) or maybe longer. When you want
to apply for greater Telecom plans they are all over
you. In this Country (NZ) we need greater competition
which provides only telecommunication access, but genuine
back up service too.
WHKB1: |
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By: frank.peg@xtra.co.nz
26/08/2008
11:46 am Yahoo! Profile:
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whkb1, I take it you havent tried ringing telecom lately, have you tried ringing Telstra?
Like to see your back service with other companies!! |
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By: whkb1
26/08/2008
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frank.peg@xtra.co.nz: I don't doubt that Frank, for they also along with Vodafone are Corporate associates of Telecom.
WHKB1: |
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By: frank.peg@xtra.co.nz
26/08/2008
3:27 pm Yahoo! Profile:
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| whkb1 - your points are empty...you would be one of those people that are never happy. |
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By: suffocating_alien
26/08/2008
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Yea seriously, if you dont pay your bill you will get cut off, i have been involved in telecommunications for some time now and its quite funny to read others opinions, as far as im aware the only faster broadband than telecom is Telstra Cable, where they have the cables down, apart from that other isps are using the same lines and equipment in the exchanges as telecom does.
as far as customer service goes, the avergae wait time ive experienced with all telecom is around 3 mins, all their reps have always been very helpful.
as have telstras but telstra just always seem understaffed hence the long wait times.
in my opinion because telecom have had the monopoly for so long people just love to hate them, and im my opinion ive just gone back to them becasue they seem to be the only telco in this country trying to look after their customers now |
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By: whkb1
27/08/2008
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frank.peg@xtra.co.nz: I thought we were supposed to be
talking about Teleco: Who are you to question my happiness.
Happiness and "reality" are unique to the individual.
WHKB1: |
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By: frank.peg@xtra.co.nz
27/08/2008
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| Your answer says it all whkb1!! |
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By: v123narroc
27/08/2008
7:47 pm Yahoo! Profile:
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bubble33.
'Gee wake up! If you dont pay your bills you loose service!
Would you keep giving someone your service if they didnt pay you!'
Gee, they do all the time to me, Did a job for an outfit Dorkland in June due payment 20th July and they still haven't paid me. I gave them good service the next day as asked. Then I'm expected to pay my bills on the due day. Every time I ring them the guy is busy at some meeting promises to ring back, oh yer, |
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By: bubble33@xtra.co.nz
28/08/2008
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whats your point v123...
If you havent been paid then take steps to get your money, telecom are just on to it, if they waited until everyone was ready to pay the would be out of business.
People moan cause a business wants their money for the service or goods they supply...work that one out??? |
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By: thejerkyguy@xtra.co.nz
29/08/2008
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| Well i called vodafone and waited for 1hr and 50 mins i just put the ph on loud speaker and carried on working but they still did not answer so i gave up and e mailed them instead. |
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By: chris_phoenix_nz
31/08/2008
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Mongoose:
Firstly regarding no notification. On your Telecom account it says "Your account is overdue, please pay immediatly or you may be disconnected without notice" (probably not the exact wording but the message is quite clear). If this is not an indication that you need to contact Telecom then I dont know what is.
Second: If you had actually taken the time to call Telecom BEFORE you were disconnected you will find their credit team are actually quite happy to make arrangements for customers who have hit hard times. However you chose not to contact them.
Third: You should be aware that Vodafone's customer service is based in Egypt last I heard and I believe they actually charge customers to call their customer service team (however this may only be for prepaid phones).
Before blaming Telecom for your situation, maybe you should take some personal responsibility for not trying to take any action to prevent your line being disconnected. |
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